Last Revised: June 11, 2026
1. Agreement to these terms
These terms govern all coaching and advisory services provided by BHM Strategies LLC (“BHM Strategies,” “I,” “me,” or “the Advisor”), through Josh Chandler, to you (“you” or “the Client”). The services are provided by BHM Strategies LLC; references to “I” or “me” are to the work Josh Chandler provides on the company’s behalf. By checking the agreement box at checkout, booking a session, or paying for any service, you confirm that you have read, understood, and agree to these terms.
2. What this work is — and what it is not
I provide coaching and advisory services: a private, experienced perspective to help you think clearly, make decisions, and move through difficult seasons. This work is not, and is not a substitute for:
- Psychotherapy, counseling, or any mental health treatment. I am not a licensed mental health professional, and I do not diagnose or treat any condition.
- Medical advice or treatment of any kind.
- Legal advice. I am not an attorney, and nothing in our work is legal advice.
- Financial, tax, or investment advice.
- Investigative services. Although I previously worked as a licensed investigator, I no longer provide investigations work of any kind.
Where it would help you, I am glad to suggest that you consult qualified professionals, and I may decline or pause work that I believe requires a licensed professional instead of, or alongside, me.
3. No guaranteed outcomes
Coaching results depend substantially on you: your circumstances, your decisions, and your follow-through. I commit to bringing my full attention, honesty, and experience to our work. I do not and cannot guarantee any particular outcome, result, or timeline.
4. Your decisions are yours
My role is to advise. Yours is to decide. You retain complete responsibility and authority for your own choices, actions, and their consequences — including decisions about relationships, marriage and divorce, family, career, finances, and health. You agree that you are voluntarily choosing to act, or not act, on anything we discuss.
5. Confidentiality — and its honest limits
Protecting people’s privacy was my profession for twenty years, and I treat everything you share with me with that same care. I do not share your information, your identity as a client, or the content of our work with anyone, except as described below. Because I am not a licensed therapist or an attorney, you should understand the limits candidly:
- No legal privilege — and no records. Communications with me are not protected by attorney-client or therapist-patient privilege. To protect your privacy, I do not record our sessions and I keep no substantive notes of what we discuss — so there is generally no transcript or file of our conversations to produce. That said, I am not shielded by privilege, and I will comply with any valid legal obligation that applies to me. And practically speaking: because I keep no records and our work isn’t something I commit to memory in detail, the specifics of any one conversation simply don’t live on in a retrievable form.
- Safety. If I believe there is an imminent risk of serious harm to you or to someone else, I may contact emergency services or appropriate authorities.
- Service providers. Scheduling, payment, and communications run through professional service providers (such as my booking and payment platforms), which process limited information under their own terms.
Confidentiality is already covered by these Terms for every client. If you require a separate, formal non-disclosure agreement before we begin, you are welcome to provide your own; I will review and sign it before we begin our work together. Any NDA you provide must not conflict with these Terms — in particular, with the limits on confidentiality described above (compelled legal process and imminent-harm disclosure). If a proposed NDA conflicts with those limits, I may decline it or ask for it to be revised before we proceed.
6. Not an emergency or crisis service
My services are not crisis intervention, emergency support, or a suicide prevention resource, and I am not available on an emergency basis except under a separate written arrangement. If you are in danger or facing an emergency, call 911 or contact local law enforcement or a mental health professional right away. If a crisis is unfolding when you reach out to me, say so — I will help you identify resources that can help, but I cannot serve as the emergency response.
7. Services and fees
Current offerings, described in detail on the website:
- The Video Response — $495. You send a written question; I deliver a considered, private video answer.
- A Single Session — $995. One focused session on a situation or decision.
- The Series — $2,495. Three full sessions over approximately six weeks, with optional brief check-ins between sessions.
- Continuing sessions — after completing the Series, ongoing single sessions are available at the rate communicated at that time.
Private, ongoing access (“by arrangement”) is offered only under a separate written agreement and is not governed by these terms. All fees are stated in U.S. dollars and are due at booking unless otherwise agreed in writing. Fees may change; changes do not affect services already purchased.
8. The Single Session credit
If you complete a Single Session and choose to continue into the Series, the full Single Session fee ($995) is credited toward the Series price. The credit does not expire. It applies once, is not transferable, and has no cash value.
9. Scheduling, rescheduling, and cancellation
Sessions may be rescheduled at no charge with at least 2 hours’ notice. With less notice, or if you miss a session without notice, the session is forfeited. If I need to reschedule, I will give you as much notice as possible and priority rebooking. If I cancel a service entirely and cannot reschedule it, I will make it right.
10. Refunds
All fees are non-refundable once a service is booked or purchased. This includes the Single Session and the Series, whether or not all sessions are used, except as explicitly outlined in Section 14 if I choose to end the engagement. The only other exception is the Video Response: if I decline your question, or do not deliver within the stated delivery window, your Video Response fee is refunded in full.
11. Video Response — additional terms
I will deliver your video within 7 days of receiving your question. If I cannot responsibly answer it, I will tell you and refund your fee. If I do not deliver within the 7-day window, your fee is refunded in full. The video is for your personal use. I retain ownership of the recording’s content; you receive a permanent personal-use license to keep and view it. Sharing an anonymized version publicly happens only if you separately and explicitly opt in, in writing, after seeing what would be shared. Declining has no effect on the service. You may withdraw consent any time before publication.
12. Recordings and records
Sessions are not recorded by default, and I do not keep substantive notes of what we discuss. Any recording requires advance agreement by both of us. The only records I keep are administrative — scheduling and payment records — retained only as long as reasonably necessary or legally required.
13. Eligibility
You must be at least 18 years old and able to enter a binding agreement. Services are provided to you personally and are not for resale or for advising third parties.
14. Ending the work
Either of us may end the engagement at any time. If you choose to end it, the no-refund policy in Section 10 applies. If I choose to end it — because I believe the situation requires a licensed professional, falls outside my scope, or the working relationship is no longer constructive — I will not keep fees for sessions I declined to provide, and will refund the unused, undelivered portion as a fair settlement. Where appropriate, I will suggest other resources or referrals.
15. Intellectual property
Materials I create or share with you (such as frameworks and written responses) remain mine; you have a personal, non-transferable license to use them for your own life and decisions. Your story remains yours — nothing in these terms gives me any right to share it except as set out in Section 5 and Section 11.
16. Limitation of liability
To the maximum extent permitted by law, BHM Strategies LLC’s total liability arising out of or relating to the services is limited to the amount you paid to BHM Strategies LLC in the twelve months preceding the claim, and neither party is liable for indirect, incidental, or consequential damages.
17. Indemnification
You agree to indemnify and hold BHM Strategies LLC harmless from claims arising out of your own decisions, actions, or breach of these terms.
18. Dispute resolution and governing law
These terms are governed by the laws of the State of Texas. The parties will first attempt to resolve any dispute in good faith via mediation. Any unresolved dispute will be resolved exclusively in the state or federal courts located in Travis County, Texas, and both parties consent to that jurisdiction and venue.
19. Changes to these terms
I may update these terms from time to time. The version you accept at purchase governs that purchase. Each version is dated.
20. Contact
Questions about these terms can be sent by replying to any confirmation email you receive from me.
21. Severability
If any provision of these terms is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these terms unenforceable or invalid as a whole. Instead, that provision will be modified or eliminated to the minimum extent necessary so that these terms will otherwise remain in full force and effect.